User Researcher

Job Title: User Researcher (SC Cleared)Contract Length: 4 Months (Inside IR35)Location: LondonWorking Pattern: Hybrid - 2 Days per Week OnsiteSecurity Clearance: Active SC Clearance Required

We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.

Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.

• Plan, design, and conduct qualitative and quantitative user research activities.
• Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.
• Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.
• Analyse and synthesise research findings into actionable insights.
• Present findings and recommendations clearly to stakeholders at all levels.
• Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.
• Support evidence-based decision-making throughout the service lifecycle.
• Ensure research activities comply with government accessibility and service standards.
• Contribute to the continuous improvement of user-centred design practices across the programme.

• Proven experience as a User Researcher within large-scale digital transformation or public sector environments.
• Strong understanding of user-centred design principles and research methodologies.
• Experience planning and facilitating usability testing and user interviews.
• Ability to analyse complex research data and communicate insights effectively.
• Experience working within agile multidisciplinary teams.
• Strong stakeholder management and communication skills.
• Experience producing research plans, discussion guides, insight reports, and recommendations.
• Knowledge of Government Digital Service (GDS) standards and service assessments.
• Active SC Clearance (mandatory).

• Previous experience working on UK government programmes.
• Familiarity with accessibility standards and inclusive research practices.
• Experience researching services with diverse or vulnerable user groups.

• Duration: 4 Months
• Location: London
• Working Arrangement: Hybrid (2 days per week onsite)
• Clearance: Active SC Clearance Required