Caseworker (HEO Grade)

Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.

Location: Hybrid – Whitehall, Inner London

Contract Length: Until 31 March 2027

IR35 Status: In Scope

Clearance Required: Active SC Clearance

Start Date: ASAP

Key Responsibilities:

• Manage individual cases efficiently and with empathy, in line with government policies and procedures.
• Analyse complex information from multiple sources to make well-justified decisions.
• Ensure decisions are clearly documented and aligned with relevant policies.
• Handle sensitive information with a high level of confidentiality and professionalism.
• Meet daily case handling targets while maintaining quality and accuracy.
• Liaise with internal and external stakeholders to support effective resolution of cases.
• Work within a high-paced, operationally sensitive environment.
• Maintain compliance with data protection regulations at all times.

Essential Criteria:

• Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
• Demonstrable casework experience, particularly in high-pressure or policy-driven environments.
• Strong analytical skills and attention to detail.
• Experience applying government policy to case decisions.
• Excellent verbal and written communication skills.
• Confident user of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
• Proven ability to work under pressure and meet tight deadlines.
• Comfortable working with and discussing graphic/disturbing material (resilience is essential).
• High level of empathy while maintaining strict adherence to policy-based decisions.
• Good understanding of Data Protection principles.

Desirable Criteria:

• Background in Home Office, policing, or immigration-related work.
• Experience handling complex or sensitive cases.

Working Arrangement:

• Hybrid role based in Whitehall, London.
• Initial 10-day induction required onsite.
• Office attendance 1–3 days per week (minimum), subject to business needs.
• Candidates must be local to London — no travel expenses provided.

Interview Process:

• One stage interview via MS Teams.